After quite a bit of work my digital camera is finally here. I decided to go with the Canon PowerShot S400. I’ve had my eye on this camera for a few months now. Ever since a friend picked up the 230 model I’ve been thinking about getting one. This is my first digital camera and I really haven’t felt the need to get one, but I wanted to take some pictures when I go back east at the end of the summer and I figured why not take them in style?
I noticed Jeremy Zawodny bought one a couple weeks ago and from the sound of things had a similar online purchasing nightmare. Here’s what happened. First I went to Amazon and ordered it but it was out of stock. Being the impatient person I am I kept looking and found that Dell had it for about $20.00 cheaper than Amazon, so I cancelled my Amazon order and ordered it from Dell. Shortly after I received an email saying it was back ordered and wouldn’t be shipped until July 21st. Since I leave for DC on the 23rd I thought that was cutting it a little too close so I kept looking. Here’s where I start to make mistakes.
Against my better judgement I cancelled my Dell order and order it from some site I’ve never heard of but they said they had it in stock and listed the price about $30.00 cheaper than Dell. Well, after ordering I don’t even get an email response or anything. After a few days I decide to call and check on the order. It took almost an hour to get a person on the phone. I had to call 3 seperate times and sit on hold because it would automatically disconnect me after 20 minutes of being on hold. So they guy says…”uhh we don’t have any. They were supposed to be in yesterday. By the way, may I ask why you didn’t purchase any of our great accessories with your camera?” I dodged that sales ploy and immediately decided his “they were supposed to be here yesterday” line was a bunch of crap. So I started doing a little background checking on them (WHY didn’t I do this before I purchased? It’s a good question, all I can say is I’m often stupid when I’m impatient). All I could find was this site with miserable ratings and feedback for the company. I quickly realized I wouldn’t be receiving my camera unless I ordered a bunch of over priced accessories so I cancelled that order. Fortunately they didn’t charge my credit card before hand (their policy is not to charge until it ships), but I’m still gonna keep an eye on my account for a while.
So…now I’m back in the same place I started a week before. No camera and no camera on order (or so I thought). I found the camera again at another site selling for about the same price as Dell. This time I did a little research to verify that the company had at least a decent amount of positive feedback. I ordered it and kept my fingers crossed. I did get an email confirmation, so I considered that a good sign. About 2 or 3 days later I got an email indicating it had shipped and a fedex tracking number. I finally breathed a sigh of relief.
Here’s where the story really gets funny. I walk into work the next morning and the receptionist hands me a package that was delivered the day before. You can probably guess the look on my face when I see the Dell return label on the outside of the package. Sure enough, it was the Camera I had ordered a few days before. Did they send me a tracking number or indicate in anyway that the package had shipped? Nope. I got a cancellation number when I called but that obviously didn’t mean much when they saw it had already shipped. In the end I was still glad to finally have the camera.
The other one I ordered should be delivered today by Fedex. Lucky for me I was showing mine to my brother and he decided to buy the other one from me so I won’t have to pay any restocking fees or anything like that.
So what’s the lesson? Online purchasing can really suck. Don’t get me wrong, I love Amazon, and I really can’t fault them in anyway. It wasn’t in stock, had I been patient enough I’m sure it would’ve been here in a week or two. I’ve also been very pleased with past purchases from Dell, but I am a little miffed I didn’t get any notification the package had shipped. All it said under my order up until the time it arrived was “Expected ship date: 07/21/03″. Anyway, the camera is here and I was able to unload the second one, so in the end it’s all turned out ok. At least…hopefully this is the end.