AT&T Wireless, Room to Improve
I’m moving out of my apartment in about a week. So I’ve been going through the process of changing my address for all my credit cards, magazines, etc. With the web, this has become a relatively easy and painless task. Or at least it was till I went to the AT&T Wireless’ site. After much searching and clicking I couldn’t find anywhere to change the address on my account. I finally decided I’d just have to call or mail something in. I also tried checking the details on my last bill but ended up with a bunch of page errors instead. It would be one thing if this was uncommon but it seems like everytime I login there’s always something broken on the site. Last month I tried to pay my bill and it took a few days to finally get it done cause the payment module wasn’t working the previous 2 days.
For the most part I’ve been satisfied with my service. For some reason the reception around my apartment has had some issues starting about a month ago, but it’s still better than the service I had with Sprint PCS. I will give Sprint credit though, they had a functional and impressive customer account site. AT&T’s could use a little work.
August 17th, 2003 at 1:20 pm
where ya headed?
August 17th, 2003 at 4:57 pm
Moving back to Springville for a few months. I have a job opportunity out of state that I’m looking into but it’ll be a few months before I hear back on it, so until I do I’ll be living in Springville.